Privacy Policy

Last Updated: 10/06/25

At MoM Skincare, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website or purchasing our products.

Who We Are

MoM Skincare is a natural skincare company offering high-quality tallow-based products. This Privacy Policy applies to our website and any related services provided by MoM Skincare.

Information We Collect

We may collect and process the following personal data:

Contact details: Name, email address, phone number.
Order information: Billing and shipping address, order history.
Payment information: Collected and processed securely through third-party payment gateways (we do not store payment card details).
Website usage: IP address, browser type, device information, and browsing behavior via cookies or analytics tools.
Communication records: Messages sent via our contact form or email.

How We Use Your Information

We use your information to:

Process and deliver orders.
Respond to inquiries or customer service requests.
Send order updates or important account notices.
Improve our website and services.

Sharing Your Information

We will never sell or rent your personal information. We may share your data with:

Trusted third-party service providers, such as payment processors, shipping partners, and email marketing tools.
Legal authorities, if required by law or to protect our rights and customers.

All partners are required to handle your data securely and comply with applicable privacy laws.

Cookies and Tracking

We use cookies to improve your browsing experience, understand website traffic, and personalise content. You can adjust your cookie preferences in your browser settings at any time.

Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw consent for marketing communications.
Request a copy of the information we hold about you.
Lodge a complaint with the ICO or your local data protection authority if you believe your data has been misused.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations.

Data Security

We take reasonable precautions to protect your data from loss, misuse, or unauthorised access using encryption, secure servers, and access controls.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review the policy periodically.