Shipping Policy

Last Updated: 08/06/25

At MoM Skincare, we aim to ensure your order is processed swiftly and delivered safely. Below is an overview of our shipping terms and what you can expect when ordering with us.

Order Processing

All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

UK Shipping

Delivery times are estimated at 2-5 day and may vary during peak periods or due to postal delays beyond our control.

Delivery Issues

If your order has not arrived within the expected timeframe, please allow a few extra days in case of postal delays, then contact us at sales@momskincare.co.uk with your order number. We’ll be happy to assist.

Incorrect Address

Please double-check your delivery address when placing your order. We cannot be held responsible for parcels lost due to incorrect or incomplete shipping information.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. Include your order number and photos of the package and product(s), and we will work to resolve the issue as quickly as possible.